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Invalid Username / Password Troubleshooting |
Problem: When I try to connect, it says my username and password are wrong, what's going on?
Solution: There are a few different ways we can go about fixing this problem. Before trying any of the following suggestions, click on your telephone menu (in the upper right) and select Open FreePPP Setup.
1. Click on the Accouts tab. Here you should only have one account listed (unless you dial in to multiple numbers). If you have more than one, delete the extras so that you just have the KC Online / Hoosierlink account (again, if you use more than one account, keep the others). Once you've narrowed it down, click on the KC Online / Hoosierlink account and press the edit button on the right. On the screen that comes up, retype your username and password, making sure both are in lowercase lettering. Then press OK and try to connect again.
2. If you tried Step 1 and you still get the error, call our main office at 1-888-399-7477 and make sure that we have your account info correct on our systems and all of your bills are paid up and the account is active.
Problem: When I try to connect, it says my username and password are wrong, what's going on?
Solution: Follow the steps below to configure PPP or Remote Access correctly...
1. When you open PPP or Remote Access, it will bring up a screen with your username and password and the phone number that you are dialing. Make sure your username is typed in correctly, in all lowercase lettering. Then clear your password out and retype it in all lowercase lettering. Now try to connect the computer and see if it will take the username and password.
2. If you tried Step 1 and you still get the error, call our main office at 1-888-399-7477 and make sure that we have your account info correct on our systems and all of your bills are paid up and the account is active.
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